Legal
Legal disclosures
These lines are the ones a reader of this website should see before relying on it.
Summary
Patient Cover is a non-life insurance policy. This page is a summary. The policy wording governs. It is not legal advice.
Not a medical scheme
Patient Cover is an accident and health policy under the Short-Term Insurance Act. It is not a medical scheme, not gap cover, and not a substitute for medical scheme membership. It does not pay the hospital bill. It pays the patient a fixed sum for injury.
Administrator
Patient Cover is designed and administered by Medmal Plus (Pty) Ltd trading as nownow, registration number 2019/494004/07, registered office 127 Algernon Road, Norwood, Johannesburg, 2192, South Africa.
Insurer
Patient Cover is underwritten by a licensed South African non-life insurer. The insurer's name appears on your policy confirmation document.
Complaints and the Ombud
See how to complain on the Complaints page. You may refer a complaint to the National Financial Ombud Scheme South Africa (NFO) at any time: share call 0860 800 900, WhatsApp +27 76 574 8055, email info@nfosa.co.za, web www.nfosa.co.za. Offices: 110 Oxford Road, Houghton Estate, Johannesburg, 2198, and 6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town, 7708.
Information Officer
Evander Obi is nownow's Information Officer under the Protection of Personal Information Act. Email hello@nownow.insure.
Trade mark
Patient Cover is a trade mark of the product. The brand name is written nownow, in lower case.