Complaints

Write to us first.

Email support@nownow.insure with what happened, when, and what you would like us to do. We aim to resolve the complaint within 30 calendar days.

Dispute a claim decision.

If a claim is declined, or you disagree with the amount, you have 30 calendar days from receiving the decision to make representations. We refer the dispute to an independent Expert Evaluator, a medical practitioner not involved in the original assessment, who gives a final determination; we aim for 30 calendar days and will tell you in writing if it will take longer and why.

Go to the Ombud.

You may refer a complaint to the National Financial Ombud Scheme at any time, including before we have replied. Doing so does not affect your right to take legal action, which is subject to the time limits in the policy wording.

National Financial Ombud Scheme South Africa (NFO)

• Share call: 0860 800 900
• WhatsApp: +27 76 574 8055
• Email: info@nfosa.co.za
• Web: www.nfosa.co.za
• 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• 6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town, 7708

This form is not the complaint channel

The enquiry form on the contact page is delivered to hello@nownow.insure. A complaint should be sent directly to support@nownow.insure.